FAQ’S

We understand that seeking medical treatment outside your home country can be a physically and emotionally exhausting experience, and we know that it can be a stressful ordeal. The International Patients Department at the various GB Multicare Hospital location strives to ensure that you not only feel at home during your stay but also to ensure you return to your country in good health.

Medical Appointments

How can I book an appointment?

You can schedule an appointment online at hospiventure@gmail.com to schedule a medical appointment. Alternatively, you can fill in the form at our Ask Us section.

What type of information I need to provide before booking a medical appointment?

It is essential to provide thorough information about your health records, medical history, current medication, and so forth. If you are referred to GB Multicare Hospital by a doctor in your residing country, it is recommended to bring along the contact details of the doctor to your scheduled appointment.

Can I seek an appointment with a specialist at GB Multicare Hospital even if I don’t have a local referral?

Yes, you can. You can contact our GB Multicare Hospital International Patients Centre directly, providing detailed information about the history of your health and treatment sought. We will help you coordinate and set up an appointment with an appropriate specialist.

Will I be informed about GB Multicare Hospital pricing and duration of stay?

Absolutely. Once you are briefed by the specialist, our Relationship Manager will provide you with a complete plan, approximating the length of your stay, costs, and necessary pre and post-treatment care packages.

Discharge Process

What are the procedures involved in discharge and will I get a detailed report of my treatment?

Your primary consultant will brief you on the date of your discharge. A nurse will inform you of the next steps in treatment, providing you with more information about the medication you should take or the next steps in preparing for your surgery. Once briefed, the nurse will hand over all your medical reports including X-rays, MRI scans, and so forth.

Can I follow-up with doctors once I return to my country?

Absolutely. Contact our Patients Division and provide them with your hospital register number; the personnel in charge will help you keep in touch with our doctors.

Payment Process

Will I be able to claim my medical expenses from my health insurance provider?

GB Multicare Hospital is JCI-Accredited and recognized by many insurance providers worldwide. We work with certain insurance providers and the list is available at our International Patients Service Desk or Admission counter. However, do note that we are unable to process or accept any other foreign insurance coverage for cashless (insurance covered) treatment.

Insurance coverage is only provided by insurers and valid for in-patient procedures, staying at the hospital for more than 48 hours. Additionally, during admission, patients are required to provide a deposit and at the in-patient billing department, according to your room category. The deposit will return to the patient after payment authorization is granted by your insurer. However, in case your insurance is not approved within 48 hours of admission, you can settle the hospital bill and claim a reimbursement from your insurance provider.

What kinds of payment modes are available?

GB Multicare Hospital accepts all major credit cards; VISA, MASTER CARD, AMEX, CIRRUS and Traveller’s cheques. The hospital accepts payment for in-patient services in the following currencies: USD, CAD, Euro, Pound Sterling, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal, Singapore Dollars, and others. Additionally, you can use our online payment gateway to securely and conveniently pay your bills.

Visiting India

What are the required registration documents needed to register at the hospital?

You must produce your passport to get registered at the hospital. We will keep a copy of your photo page and visa page in your hospital records. This is a mandatory step required by the Government of India.

I can’t speak English or native Indian languages; how do I communicate with the doctors?

We have a specialized team of interpreters and translators to help you communicate comfortably with our doctors.

Where is my family staying while I receive treatment?

Our International Patients services personnel can help you and your family set-up accommodations based on your budget during your treatment at GB Multicare Hospital.

Who is responsible for my stay and who can be reached for assistance?

Your primary consultants and nursing team will be responsible for your medical requirements and non-medical requirements are fulfilled by our International Patients Service Coordinators.

Who else will I meet other than doctors and nurses?

You will meet staff from International Patients Services Centre, a dietician, and a physiotherapist. If required, we will assign a housekeeping staff to clean your room during your stay.

I would like to give a tip. Can I do that?

We highly discourage the practice. However, if you wish to contribute to our staff’s welfare, kindly do so through our Employee Benevolence Fund. For more information, please contact the staff at International Patients department for more details and instructions.

How can I contact my relatives in my home country?

To make an international call, please dial ‘0’, followed by the country, area code, then the mobile or landline number. Another alternative is to dial ‘9’ to speak with an operator to connect you to your destination.

Note: Please be advised all international calls are charged and added to your overall bill.

Will GB Multicare Hospital be able to accommodate my food choices and preferences?

Absolutely. We will do our best to prepare and serve you a variety of food choices as per your preferences. However, kindly note all dietary prescriptions are subject to change according to your doctor’s advice and current health status. We strictly prohibit bringing food from the outside into the hospital. Additionally, smoking and alcohol use are strictly prohibited within the hospital premises.

Where can I pray?

Most of our hospital locations have designated prayer rooms to cater to different religious beliefs and faith. We also provide counselling and pastoral services.